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Technical Support Internship


The Technical Support Intern will provide inbound phone, web, and email support to resolve customer inquiries and issues on our Paper-Less software products. This is a 6-month internship with the potential opportunity for full-time employment. The Technical Support Intern will report to the Customer Success Manager.

Roles and Responsibilities

  • Respond to customer requests in a professional, timely, and effective manner.
  • Renew product license keys and update CRM as needed.
  • Perform software installation and upgrades with the use of remote support software.
  • Assist customers with troubleshooting software issues.
  • Ability to simultaneously manage several projects/support cases.
  • Willingness to learn and become an expert on new systems, software, and procedures.
  • Perform other duties as assigned by management including, but not limited to, product release testing and customer/internal project work.
  • Maintain a high level of service to internal and external customers.

Qualifications and Education Requirements

  • College degree or equivalent combination of education and work experience.
  • Orientation towards customer service.
  • Strong oral and written communication skills.
  • Excellent attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to work independently or with others in a team approach.
  • Professionalism and strong worth ethic.

Preferred Skills

  • Previous experience working in a Help Desk or Software Support environment strongly preferred.
  • Knowledge of Microsoft products including Office, Azure, Server 2016 - 2019, and SQL Server 2019.
  • Knowledge of IBM iSeries.
  • Knowledge of Enterprise Resource Planning (ERP) preferred.
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